Refund policy
At Ferri, we are committed to ensuring your satisfaction with every purchase. Please review our policy carefully before placing your order.
Exchanges Only (No Refunds)
We currently do not offer refunds. We only accept exchanges within 14 days of receiving your order.
To be eligible for an exchange:
- The item must be unused, unworn, and in original condition
- All tags must be attached
- The item must be returned in its original packaging
- A receipt or proof of purchase is required
How to Request an Exchange
To initiate an exchange, please contact us at:
founder@lamaisonferri.com
Once your request is approved, we will provide instructions on how and where to send your item.
⚠️ Please note: Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at:
We will review the issue and make it right as quickly as possible.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Sale items
- Gift cards
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Perishable goods (if applicable)
If you are unsure about your item, feel free to contact us before placing your order.
European Union Customers
If your order is shipped to the European Union, you have the right to request a return or cancellation within 14 days, in accordance with EU regulations.
However, items must still meet the same conditions:
- Unworn and unused
- With tags
- In original packaging
Processing Time
Once we receive and inspect your returned item:
- We will notify you regarding the exchange approval
- Exchanges will be processed accordingly after approval
Contact Us
For any questions regarding exchanges, please contact:
📧 founder@lamaisonferri.com
