Refund policy

At Ferri, we are committed to ensuring your satisfaction with every purchase.

Please note: We offer exchanges for sizing or change of mind, but we do not offer cash refunds unless an item is verified as defective or incorrect.

Exchanges (Sizing & Style Changes)

If you wish to exchange your item for a different size or piece:

  • The request must be submitted within 7 days of delivery.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • All original tags and security ribbons must remain intact and attached.

  • The item must be returned in its original packaging with proof of purchase.

  • Products damaged due to improper handling or failure to follow care instructions are not eligible for exchange.

How to Request an Exchange: Please email us at Hello@lamaisonferri.com with your order number and the details of your request. Once approved, our team will share shipping instructions for sending your parcel back.

⚠️ Please note: Items sent back without prior approval cannot be accepted. Return shipping fees for exchanges are covered by the customer. Sale items and Made-to-Order customized pieces are final sale and non-exchangeable.

Refunds (Defective or Incorrect Items Only)

Please inspect your order upon delivery. In the rare event that you receive a defective, damaged, or incorrect item, please email us at Hello@lamaisonferri.com within 7 days of delivery.

Please include your order number along with clear photos and/or videos showing the defect. Our client care team will review your request and issue a 100% refund promptly.

We do not issue refunds for general returns or change-of-mind requests.

Processing Time

Once we receive and inspect your returned item:

  • We will notify you regarding your exchange approval.

  • Your replacement size or item will be prepared and dispatched immediately upon approval.

Contact Us

For any questions regarding exchanges or refunds, please reach out to us at: 📧 Hello@lamaisonferri.com